Frequently Asked Questions

How can I place an order?
You can place an order through the website by adding products to your cart and providing the required information. You can also contact us by phone to place an order with the help of a customer service representative.

What payment methods are available?
We accept cash payments upon delivery, bank card payments, and bank transfers for business customers.

How long does delivery take?
Delivery times depend on the destination and usually range from 1 to 5 business days. The exact delivery timeframe will be confirmed when your order is processed.

Can I pick up my order myself?
Yes, self-pickup is available. The pickup location and opening hours are provided in the “Contact Us” section.

How can I check my order status?
After placing an order, a customer service representative will contact you for confirmation. You can also check your order status by phone or through the contact form.

Can I return or exchange a product?
Yes, returns and exchanges are available in accordance with applicable consumer protection laws. The conditions depend on the product category and its condition.

Do products come with a warranty?
Most products are covered by a manufacturer’s warranty. The warranty period is specified in the product description or accompanying documentation.

What should I do if the product is defective?
Please contact us using any convenient method. We will help resolve the issue by arranging an exchange, refund, or service center support if necessary.

Do I need to create an account to make a purchase?
No, you can place an order without registration by providing only the necessary contact information.

How can I contact the store?
You can contact us through the website contact form, by email, or by calling the phone number provided on the website.